| Training Deparment |
| Training programme on “Recent Innovations in Grameen Microfinance for Poverty Alleviation “ arranged by Grameen Trust at Ujjivan Microfinance Bangalore on 18 & 19th May 2010 was attended by the Chairman and other 6 top officials of the Company |
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Training is an essential and inevitable component, more particularly, for the Microfinance Institutions which deal with poor women for their literacy, economic and social empowerment.
Training programmes form an integral part in the capacity building of functionaries working in S.M.I.L.E. Microfinance Ltd. Training plays vital role in imparting information and knowledge, improving skills and bringing about positive attitudinal development among the staff and thereby ensuring commitment and quality in service delivery. It also inculcates in the minds of center leaders, group leaders and members in the centers, the objectives and activities of S.M.I.L.E. Microfinance Ltd and the importance of micro credit system for their economic development.
Due importance is given to impart qualitative training to the staff and create awareness among the members about the need of their socio economic development and women empowerment. A number of need based, area specific and impact oriented training programmes are being organized for all categories of staff working in S.M.I.L.E. Microfinance Ltd |
Types of Training Programmes:
- Induction
- In-Services
- Innovative
- Orientation
- Special Training
- Intensive
Training on Microfinance
The following Training Programmes are conducted in
S.M.I.L.E. Microfinance Ltd for the capacity building of the staff.
- Induction Training for Field Development Officers
- 5 Days Institutional Training.
- 3 weeks Field Training.
- 3 Weekend consecutive Saturdays-sensitization Training.
- Mangerial Skill Training
- In-house(MiFi)Software Training
- Training on Customer Satisfaction
- Advanced Technical Skill in Microfinance
- Soft Skills Training Programmes
- Training in Accounts and Audit
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Game on the importance of Team work (Advanced
Technical Training).
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| Training Programs |
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| Training Programmes Conducted during 2008-09. |
| S.No |
Name
of the Training |
No of Persons
Trained |
| 1 |
Induction Training Including Field Training
for newly recruited FDOs |
172 |
| 2 |
Customer Satisfaction Skill Training
imparted by Chairman at Kodaikkanal (Trainers Training) |
32 |
| 3 |
Customer Satisfaction Skill Training for
all staff |
408 |
| 4 |
| Advanced Technical Skill Training for
field staff |
|
258 |
| 5 |
Special Training for Expansion Team |
19 |
| 6 |
Computer Training - In-house Software(MiFi) |
94 |
|
Feedback of the
Participants
-
"The definition and explanation on Inter
Personal Relations, Ego, Emotional Brain, Intelligent Brain, Team Work,
etc.. was excellent. Such Training Programmes should be conducted
periodically"
-
"Through this Training I have learnt how to
prevent Arrears, Loan Preclosure, and Savings Refund"
-
"I clearly understood how a FDO should behave
with clients and ensure 100% recovery"
-
"The Five day induction Training gave me fund of
information on the roles and responsibilities of FDO, causes for
poverty and the effective role of S.M.I.L.E. Microfinance to eradicate
it. I feel very proud of joining with S.M.I.L.E. Family."
Training Programs Planned for 2009-10
- Training Programmes on Microfinance Operations – 5 Programmes for
all field staff.
- Induction Training for new recruits
- Orientation Training for Branch Managers
- Advanced Technical Training for DM / AM / BMs and FDOs
- Risk Management Training for Operation & Corporate office Staff
- Customer Satisfaction Skills Training for all staff
- Training Programmes on Soft Skills – 7 Programmes for all staff
- Communication & IPR Skills
- Team Building
- Creativity, logical thinking and problem solving techniques
- Time Management
- Motivation & Leadership
- Mainstreaming gender in poverty alleviation programmes
- Anger & Stress Management and Yoga.
- Customised Software (MiFi) Training Programme
- Financial Accounts Maintenance and importance of Audit.
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